1. General Information
This page has been prepared to provide information about the cancellation, withdrawal and return conditions applicable to orders placed through the e-commerce site operated by ANATOLI. When you place an order electronically through our website, you are deemed to have accepted the provisions of the Preliminary Information Form and the Distance Sales Agreement presented to you in relation to your order.
Sales made through www.anatolihome.com are subject to the provisions of the Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts. The contract and information texts are presented in a clear, plain and readable manner that the consumer can understand.
2. Order Preparation and Delivery
Your order is prepared and handed over to the shipping carrier within the committed period after it reaches us, depending on stock availability and operational processes. In sales of goods, unless otherwise stated, the delivery period shall in no case exceed 30 days.
If the supply of the goods or services ordered becomes impossible, this situation shall be notified to the Buyer in writing or via a durable data storage medium within 3 days from the date the Seller becomes aware of it; all payments collected, including any delivery costs, shall be refunded within 14 days at the latest. The mere unavailability of the product in stock is not, on its own, considered impossibility of performance.
3. Order Cancellation
If your order has not yet been shipped, you may request cancellation by contacting our customer services. Following the approval of your cancellation request, the amount collected will be refunded to you within the periods stipulated in the legislation, in accordance with the payment method used. For payments made by credit card, the time it takes for the refund amount to appear in your account may vary depending on the internal processes of the relevant bank.
4. Right of Withdrawal
In distance sales contracts, the consumer has the right to withdraw within 14 days without providing any reason and without paying any penalty.
This period starts:
* in sales of goods, on the day the product is delivered to you or to a third party designated by you,
* in service contracts, on the day the contract is concluded.
The consumer may also exercise the right of withdrawal before the goods are delivered.
If the consumer has not been duly informed about the right of withdrawal, the consumer is not bound by the 14-day period; this right may be exercised for up to 1 additional year after the expiry of the normal period. If the information is duly provided within this 1-year period, the 14-day period starts to run from the date the information is provided.
5. Exercising the Right of Withdrawal
You may exercise your right of withdrawal before the period expires by making a clear declaration through the following communication channels. You may use the withdrawal form, or, if you prefer, an e-mail or written notice containing a clear declaration of intent.
Contact details for withdrawal notices:
Company Title: ANATOLİ TASARIM DEKORASYON HEDİYELİK EŞYA SAN. TİC. A.Ş.
Address: Levazım Mah. Vadi Cad. Zorlu Center No:2/154 Beşiktaş / İstanbul / Türkiye
E-mail: info@anatolihome.com
Phone: +90 (212) 320 82 04 / 05
Since the burden of proof for the withdrawal notice rests with the consumer, it is recommended that the notice be sent by a method that can be recorded. The contact details on this page are based on the current company information provided to us by the Seller.
6. Return Process
The Seller is obliged to refund all payments collected, including, if any, the initial delivery cost charged to the consumer, within 14 days from the date the goods subject to the right of withdrawal are delivered to the carrier designated for the return, in a manner consistent with the payment instrument used by the consumer and in a single payment.
Unless the seller has offered to collect the goods itself, the consumer must return the product to the seller or to a person authorized by the seller within 14 days from the withdrawal notice.
7. Use of the Product and Diminished Value
Within the withdrawal period, the consumer may examine the product to a reasonable extent, in a manner consistent with its nature, technical specifications and intended use. The consumer may be held responsible for any diminution in the value of the product resulting from use exceeding the limits of this examination; however, the consumer shall not be held responsible for changes occurring within the scope of ordinary inspection and evaluation.
8. Defective, Damaged or Incorrectly Shipped Products
It is recommended that you inspect the product you receive at the time of delivery. If you believe the product is damaged, incomplete, incorrect or defective, please contact us as soon as possible.
Under Law No. 6502, if a product is found to be defective, the consumer may exercise one of the following rights:
* rescission of the contract and refund of the price,
* a price reduction in proportion to the defect,
* free repair,
* replacement with a defect-free equivalent, where possible.
Defects that appear within 6 months from the delivery date are, as a rule, presumed to have existed at the time of delivery. Liability for defective goods continues, as a rule, for 2 years from the delivery date; if the defect has been concealed through gross fault or fraud, no statute-of-limitations restriction applies.
9. Cases Where the Right of Withdrawal Cannot Be Exercised
Under the legislation, unless otherwise agreed by the parties, the right of withdrawal cannot be exercised in the following contracts:
* products prepared in line with the consumer's wishes or personal needs,
* products that are perishable or may pass their expiry date,
* products whose protective elements have been opened after delivery and whose return is not suitable for health or hygiene reasons,
* products that, after delivery, are mixed with other products and by their nature cannot be separated,
* books, digital content and computer consumables presented in a physical medium whose packaging has been opened,
* periodicals such as newspapers and magazines, other than those provided under a subscription,
* services relating to accommodation, vehicle rental, food and beverage supply and leisure activities that must be performed on a specific date or within a specific period,
* services performed instantly in electronic form or intangible goods delivered instantly,
* services whose performance has begun with the consumer's approval before the expiry of the withdrawal period,
* movable property subject to mandatory registration and unmanned aerial vehicles subject to registration requirements,
* contracts concluded through live auctions,
* products whose installation or assembly is stated in the introduction and user manual to be carried out by the seller or authorized service, and whose installation/assembly has been carried out.
In addition, with the amendment dated 24 May 2025, the group of "mobile phones, smart watches, tablets and computers delivered to the consumer", which was previously listed among the exceptions, has been removed from this exception list as of 1 January 2026; therefore, a blanket "no return/withdrawal" statement should not be used for these products. This change was made by the regulation published in the Official Gazette dated 24 May 2025 and entered into force on 1 January 2026.
10. Resolution of Disputes
For the resolution of disputes, the avenues of application to the Consumer Arbitration Committee, mediation and the Consumer Court remain available, within the framework of the monetary limits applicable for the relevant year and the legal regulations. The current jurisdiction and competence limits are announced separately by the relevant authorities each year.
11. Effectiveness
The provisions on this page are effective as of the date of their publication. [Company Title] reserves the right to update this text in line with legislative changes and operational needs; however, mandatory provisions of the legislation in favor of the consumer shall in any case prevail.
